Shipping & Returns

Shipping Policy

Many of our products include free shipping based on address, delivery date, weight, and delivery option. We ship in the US to the lower 48 states. Please contact us for shipments to Alaska or Hawaii or for destinations outside of the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return & Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, along with any accessories. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case of damaged items, we may ask that you provide photos of the item and/or packaging in order for us to file a claim with the carrier.

All of our new computers carry a One Year Limited Warranty that covers parts and labor. Used or refurbished computers are sold as-is and are not covered under warranty. Click here for details on eligibility and coverages.

We record serial numbers of all major components such as graphic cards, water pumps, etc. Serial numbers on returned items must be readable and match our records to receive a refund or warranty service. No Exceptions!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at support@tustinsystems.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like software, custom products (such as special orders or personalized items), or items with missing proof of purchase barcodes. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tustinsystems.com.

We strive to provide value by offering exceptional goods and services at low prices. In order to keep cost low, we charge a 20% restocking fee on all non-defective returned items.