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Warranty Policy

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For non-warranty returns please visit our Shipping and Returns page

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Tustin Systems provides a 15-day money-back guarantee (not including shipping and handling fees) and a one-year parts and labor limited warranty for new computer systems purchased from our website. This limited warranty extends only to the original purchaser. Systems purchased through other websites or resellers carry the stated terms and conditions for that particular website.

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One-Year Limited Warranty on Tustin Systems Desktop Computer Systems

Tustin Systems warrants this product and its parts against defects in materials or workmanship for one (1) year, included with the purchase from the original invoice date. During this period, Tustin Systems will repair or replace defective parts with new or reconditioned parts at Tustin Systems' discretion, without charge to you. All original parts replaced by Tustin Systems become the property of Tustin Systems. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty. 

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Warranty Conditions

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The above Limited Warranty is subject to the following conditions:

 

• This warranty extends only to products distributed by Tustin Systems and is effective only if the products are purchased and operated in the USA. (The USA includes the US, 48 States, Alaska, and Hawaii.)

• This warranty covers only regular use of the computer. Tustin Systems shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse (extreme overclocking, bios tampering, spills, or user-installed upgrades), neglect, improper shipping; (ii) disasters such as fire, flood, lightning, or improper electric current; or (iii) service or alteration by anyone other than an authorized Tustin Systems representative.

• If your computer is returned to Tustin Systems for repair, you will be responsible for return shipping and current labor charges if no defect in materials or workmanship is found.

• To receive warranty service, you must retain your bill of sale, receipt, or other proof of purchase.

• The serial numbers of the computer (and included components) must match our records and be unaltered and clearly identifiable.

• No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

• Tustin Systems accepts no responsibility for any software programs, data, or information stored on any media or any parts of any products returned for repair to Tustin Systems.

• All preinstalled software programs are licensed to customers under non-Tustin Systems software vendors’ terms and conditions provided with the packages.

• This warranty does not cover any third-party software or virus-related problems.

• Tustin Systems makes no warranty, either expressed or implied, regarding third-party (non-Tustin Systems) software.

• The 15-day money-back guarantee does not include opened software, parts, special order merchandise, and shipping & handling fees.

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Manufacturer Warranties 

In addition to Tustin Systems' one-year limited warranty, many of our systems carry manufacturer warranties on major system components for up to Ten (10) years. The length of the manufacturer's warranty, if any, is noted in the listing. Because many manufacturers will honor warranties to the original purchaser only, most eligible items are registered to Tustin Systems. Should you need to file a claim with the manufacturer, please contact us for the necessary steps to return your component to the manufacturer for repair. After submitting your claim, the manufacturer has sole discretion on whether to honor the claim after receiving and evaluating the component. Each manufacturer has specific coverage guidelines. Tustin Systems will not be liable for the manufacturer's decision to deny a warranty claim for any reason. 

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Except as provided above, Tustin Systems is not liable for any loss, cost, expense, inconvenience, or damage that may result from the use or inability to use the computer. Under no circumstances shall Tustin Systems be liable for any loss, cost, expense, inconvenience, or damage exceeding the computer's original purchase price.

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Tustin Systems makes no other warranty, express or implied, including but not limited to an implied warranty of merchantability, fitness for a particular purpose, or conformity to any representation or description for this computer other than as set forth below. Tustin Systems makes no warranty or representation, express or implied, for any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

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The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorized to modify, extend, or add to this warranty.

 

30-Day Limited Warranty on Tustin Systems Refurbished Desktop Computer System

 

Systems listed as refurbished, used, or otherwise "not new" carry a 30-day parts and labor warranty. 

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Procedures for Obtaining Warranty Service/RMA (Returning Merchandise Authorization) Policy:

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If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by Tustin Systems or Authorized Service Centers only.

Shipping costs after 14 days on any item returned for repair are the customer's responsibility. If your repair is covered under warranty, Tustin Systems will pay to return your repaired item back to you.

All returned parts must have an RMA number written clearly on the outside of the package, a letter detailing the problems, and a copy of the original proof of purchase.

No COD packages will be accepted. No package will be accepted without an RMA number written on the outside of the box. RMA numbers are only valid for 30 days from the date of issue.

 

Should you have any problems with your computer, please follow these procedures to obtain the service:

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• Contact us to request repair. If the computer must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by Tustin Systems technical support staff to ship your computer. Tustin Systems will not accept any shipments without an RMA number.

 

 

• Pack the computer in its original or well-protected box as outlined in the Packing Instructions below. If your system contains a large graphics card or air cooler, you must supply padding inside the computer case to protect these components from shifting damage during transit or remove and ship them separately.  Tustin Systems will not be responsible for shipping damage, loss, or any product not purchased directly from Tustin Systems. It is essential that you write the RMA number clearly on the outside of the package. Tustin Systems will not pay for return shipping costs outside the continental U.S.A., including Hawaii, Alaska, Guam, and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

 

Tustin Systems

1659 Hwy 20W Suite 106

McDonough, GA 30253 

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•  Upon receiving the computer, Tustin Systems will repair or replace your computer (at Tustin Systems’ discretion) and will ship it back to you within two weeks (depending on parts availability).

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• Pre-exchange (Parts only, Advanced RMA): You must provide a valid credit card number as a deposit guarantee when the RMA number is issued. Your credit card will be charged for the current part(s) price and credited in full when the defective parts are returned. Once approval has been obtained on your credit card, the part(s) will be shipped. You must ship defective part(s) back to Tustin Systems within 15 days to avoid charges to your credit card.

• You will be responsible for shipping charges to Tustin Systems. If no hardware problems can be found with your computer, you will be responsible for return shipping costs and a $100 labor fee. You must pay this fee before we can return your computer. Refer to the Product Return Agreement at the end of this manual.

 

Packing Instructions

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Tustin Systems advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipping carrier to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has limited tracking info, and the package is difficult to trace in the event the package never arrives at Tustin Systems. We recommend UPS, FedEx, or any other shipping company that uses tracking technology.

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YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. ALSO, TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDE:

YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER, AND DESCRIPTION OF PROBLEM.

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Full Systems:

· The shipping box should be rated to handle a minimum weight of 40~50 lbs.

· There should be a minimum of 1” space on all six sides of the computer.

· The 1” space shall be fitted with Block Foam or Air Pillow material. Make sure the material will absorb an impact if dropped.

· We do not recommend foam popcorn/peanuts, newspaper, cardboard, blankets, etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

· Use heavy-duty packing tape rated at 60 lbs to seal the package. Do not use masking or duct tape - the carrier will not accept the package. 

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· Tustin Systems is not liable or responsible for freight damage when you ship your product for repair or credit. It is recommended that you insure the package. If your product is received freight damaged, you may be able to file a claim with your shipper.

· If your computer is damaged due to improper shipping, you must instruct Tustin Systems to repair or return your computer within 30 days. Computers left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed 60 days. Any item left beyond 60 days shall be discarded at Tustin Systems’ sole discretion.

 

Individual parts must be handled similarly:

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· The parts must have sufficient protection to prevent damage. Use an anti-static bag for memory and peripherals.

· Hard drives, Floppy drives, CD-ROMS, and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.

· You are responsible for safe return of any parts. You will be notified if any package received is damaged. You will then be advised to file a claim with the shipping company. Failure to return a defective part or returning parts that have been damaged due to misuse or abuse, poor packaging for shipment or parts changed in a material way (at the sole discretion of Tustin Systems) will result in a charge for the cost of that part or a forfeiture of remaining system warranty.     

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If you have any questions regarding this limited warranty, please contact us or send us an e-mail at: support@TustinSystems.com.

 

Tustin Systems reserves the right to change this limited warranty without further notice.

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